This is an automatically generated translation from our french version, if you want more information please contact us.
These General Conditions of Sale and Use (the “General Conditions”) govern your contractual relations with Ulysses when using our Site and apply, without restriction or reservation to any purchase of the Services offered by Ulysse to consumers and non-professional customers (the “User(s) and/or “Customer(s), as the case may be”) on its website https://ulysse.travel.
The Customer is required to read them before placing any orders. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Conditions apply to the exclusion of all other conditions, and in particular those applicable to other channels of marketing the Services.
These General Conditions, and all contractual information mentioned on the Site, are written in French, and are at all times accessible and searchable on the Site by any User and will prevail, where applicable, on any other version or any other contradictory document.
In accordance with the Law Informatique et Libertés of 6 January 1978, reinforced and supplemented by the GDPR (General Data Protection Regulation) which entered into force on 25 May 2018, the Customer has, at any time, a right of permanent access, rectification, opposition, erasing and portability of all personal data by writing to «Ulysse - Personal Data - Customer Service - 3, chemin du Moulin, 77610 Marles-en Brie», by mail and proving his identity.
By using this Site, you declare that you have read and expressly accept, without reservation, these General Conditions, by ticking the box provided for this purpose before the implementation of the online ordering procedure. The validation of the order for the purchase of an air ticket on the Site constitutes acceptance without restriction or reservation of these General Conditions.
The customer declares to be of age, having the legal capacity to contract and acquire the Services offered on the Site.
As these General Conditions may be subject to subsequent changes, the version applicable to the Customer’s purchase is the one in force on the Site on the date of placing the order. Changes to these Terms and Conditions are enforceable against users of the Site from the moment they are posted online and may not apply to transactions entered into previously.
The definitions below have the same meaning whether used in the singular or in the plural.
“Ulysses” means Ulysses SAS as a whole.
"General Conditions" means these general conditions of sale and use.
“Customer” means any user of the Site who reserves and/or purchases one or more tickets.
“Service” means the price comparison and airfare service offered by Ulysse on the Site.
“Site” means https://ulysse.travel.
“Air Carrier” means an airline. “User” means any user of the Site who navigates and becomes aware of the Service.
3. Access to the site
Ulysses updates the Site regularly, and can modify its content at any time. In case of necessity, Ulysses reserves the right, in its sole discretion, to suspend access to the Site, or to close it indefinitely.
You declare that all information provided to access and use this Site is true, complete and accurate, and you agree to update it.
This Site is for personal use only. As a result, you agree to use the Site only for personal purposes or on behalf of persons for whom you are authorized to act. You agree not to resell to third parties a plane ticket that you have purchased on our Site.
You agree not to use this Site for any illegal or prohibited purpose. Ulysses reserves the right, at any time and without notice, to refuse access to the Site to one of its Users, in case of doubts about fraudulent use.
4. Your User Account
When creating your account, the username matches your email address. You undertake to provide Ulysses with a valid email address. In the event of a change of email address, you undertake to communicate your new address to Ulysses without delay.
When you choose, or are provided with, a user ID, password or other information as part of our security procedures, you must keep this information confidential, and you must under no circumstances disclose them to third parties.
You must regularly change the password you have determined. The User’s account includes personal data indicated by the User, who is committed to the accuracy and veracity of this information. You may modify your personal data at any time directly on the Site, by logging into your user account.
We draw your attention to the fact that Ulysses sells exclusively electronic airline tickets. Any plane ticket purchased on our Site is sent by email in the form of an electronic ticket. Each User undertakes to provide a valid email address at the time of its use of the Site, and takes the responsibility of verifying any filters applied to its email (in particular with regard to unwanted mails or Spams), to allow him to receive any email addressed to him by Ulysses.
5. Purchase of Air Tickets
The Customer undertakes to enter the exact information regarding the identity of the passengers (surname/first name as indicated on the identity documents used for the trip) and certify to be in possession of documents which comply with the formalities of entry into the country of destination before making a purchase.
5.1. General Process
Through the Site, the User has the possibility to proceed with the purchase of a plane ticket using our price comparison service, after indicating the essential criteria of the plane ticket or tickets that he wishes to buy. These criteria include origin, destination, departure and return dates, number of passengers, category (baby, child, adult), booking class, and total baggage to be checked in.
Ulysses then offers the tickets corresponding to the User’s criteria. The posted prices of the tickets include the commission charged by Ulysses but new costs may arise in case of addition of luggage, insurance or other additional services and Ulysse’s liability could not be incurred by this leader.
The User can then select a flight and immediately purchase the plane ticket, at the price available at the time of consulting the search results. The User must then indicate the personal information relating to each passenger corresponding to the selected tickets. This information will be used for the issuance of the electronic banknote(s). Any error on the name, first name or other essential information is therefore the sole responsibility of the Customer. Ulysses' liability could not be incurred because of such a mistake.
We draw your attention to the fact that due to the variation in the price of air tickets, the price indicated at the time of the display of the result is available only within a specified period of time. Ulysse checks the price of the ticket you selected at the time of payment and informs you in case of modification. The final price is the price accepted and validated at the time of payment of your purchase.
After having validated the purchase of one or more plane tickets on our Site, the Customer will receive an email confirming the reservation at first. In a second stage, he will receive his electronic ticket(s) by email and can find the summary of his reservation as well as his invoice in his personal space.
5.2. Price and payment
The prices indicated on the Site are expressed in euros. They are inclusive of all taxes and include the service charge for booking and issuing tickets. The total amount due by the Site User is indicated on the ticket purchase page. This price includes any applicable fees and/or commission.
Ulysses' prices are contractual tariffs. No price dispute can therefore be taken into account once the purchase of the air ticket has been made. The price is accepted during the final stage of validation of the purchase of one or more aircraft ticket(s), and any order placed on the Site constitutes the formation of a distance contract between the Customer and Ulysses.
The price is payable in full upon confirmation of the immediate purchase of the plane ticket. In the event that the price is adjusted upwards by the Air Carrier after the reservation but before the issuance of the tickets, the Customer acknowledges and expressly agrees to pay this adjusted price so that Ulysses can proceed with the issuance of the tickets. These rate adjustments are made by the Air Carriers independently of Ulysses. Conversely, in the event that the price is adjusted downwards by the Air Carrier after the reservation but before the issuance of the tickets, Ulysses undertakes to reimburse the Customer the difference.
Payment is made immediately, and only by means of the bank cards indicated on our Site (Credit Card, Visa, Mastercard or American Express). Payment methods other than those mentioned on our Site are not accepted. Ulysses declines all responsibility in all cases where payments (especially by cheque or cash) would be sent to her by post. Payment is made by the Customer on the secure payment interface of Dalenys, a specialist and accredited provider for remote payments. Payment authorizations made on the Dalenys interface by the User are, for the most part, secured by the User verification procedure (3D Secure).
After the data entry of your bank card, the consistency check, the passage of anti-fraud filter and the request for authorization with the Bank Card Network or with the issuer (private card), Dalenys redirects the User to the Ulysses Site with the payment result.
The data is encrypted and sent to the Dalenys server through a secure session. Ulysses does not have access to your credit card number at any time and therefore cannot store it.
In case of suspected bank card fraud, Ulysses reserves the right to cancel the transaction and not honor the reservation.
Airfare prices posted on the Site include a commission, which corresponds to Ulysses' remuneration for the service of search, reservation, issuance of airline tickets and customer service. The commission is clearly indicated in the price details for each flight on the Site and is between 1% and 30% of the total ticket price depending on the type of ticket, regardless of the ticket price.
If the fare conditions of the ticket allow it, any request for modification or cancellation entails a service fee of € 20 per modification/cancellation per reservation, in addition to any penalties applied by the airline.
Any request for additional paid service (such as extra luggage, meals, special assistance or pet) entails a processing fee of € 10 per reserved service, with the exception of the seat selection which entails a processing fee of € 5.
5.4. Issuing the electronic ticket
Our obligation to issue the electronic ticket is subject to the fact that the payment has been made in full.
All airline tickets sold on our Site are electronic tickets. The issuance of electronic tickets is a paperless form of the airline ticket. Ulysses will send you a confirmation email with your booking number. You will not receive a printed ticket.
Each airline applies its own rules on electronic ticketing. Some airlines may ask for your reservation number and/or confirmation email as proof of your reservation. That is why we expressly recommend that you print your confirmation email.
Ulysse believes that the information you provide is accurate and cannot be held responsible for any failure to receive your electronic ticket due to incorrect email address or unwanted mail settings. You must inform us immediately in case of change of email address or telephone number.
You must also verify that the name on your identity document matches the name on your booking confirmation and ticket. Ulysses cannot be held liable if the User has transmitted incorrect coordinates and/or information when purchasing an air ticket.
In a very exceptional way, due to the ticketing restrictions completely beyond his control, Ulysses may find it impossible to issue the electronic ticket to the Customer and to make the reservation. If this should happen, we will try to inform you within 48 hours of the confirmation, and proceed with the full reimbursement of your purchase, or find a replacement solution. If you choose a replacement solution that is more expensive than your original reservation, payment of the difference will remain at your expense.
5.5. Withdrawal, modification, cancellation, refund
In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal of Article L. 221-18 of the same Code is not applicable to contracts for the provision of transport services, which must be provided at a specified date or period. As a result, you do not benefit from any withdrawal period for any air ticket purchases made on our Site.
Ulysse makes the purchase of the air ticket from an Air Carrier on your behalf and your contract of carriage will be subject to the general conditions of the Air Carrier concerned.
Consequently, the conditions for the exchange, modification, cancellation and refund of air tickets purchased on our Site, depend on the specific pricing rules applicable by the Air Carrier. You may not be able to cancel or change the airline ticket(s) you purchased on our Site.
Where a ticket has multiple flights with different applicable pricing rules, the most restrictive pricing rules will apply. You must be aware of all the pricing rules related to your reservation.
In the case of a round-trip flight, the fact of not showing up for the round-trip flight may result in the total cancellation of the reservation by the Air Carrier and, therefore, the non-refundability of your ticket.
If the fare conditions of your ticket allow it, any request for modification or cancellation will incur a processing fee of €20 per modification/cancellation per passenger, in addition to any penalties applied by the airline.
We recommend that you read the General Terms and Conditions of the Air Carrier directly on its website.Please also be sure to read the Air Carrier’s specific tariff conditions, especially regarding modification and cancellation fees.
Regulation (EC) No 261/2004 laying down common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or substantial flight delay provides certain rights for air passengers when a flight is delayed, cancelled or when the passenger is faced with a denied boarding, or in case of decommissioning or upgrade.
As the case may be, Regulation (EC) No. 261/2004 grants the air passenger compensation, reimbursement, rerouting, or support. Regulation (EC) No 261/2004 applies to passengers on a flight departing from an airport located in the territory of the European Union, passengers on a flight from an airport located outside the territory of the European Union and to an airport of the European Union, provided that the flight is carried out by a Community Air Carrier.
6. Air Transport Conditions
6.1. Conditions of travel
The conditions of performance of air transport are governed by the conditions of carriage and tariffs of each Air Carrier, available on their respective websites. These conditions may include restrictions on fees related to the cancellation and/or modification of a reservation.It is the Customer’s responsibility to comply with the Air Carrier’s instructions and in particular with regard to the presentation deadlines for the check-in. It is advisable to arrive at the check-in at least three hours before the flight departure time for international flights and at least two and a half hours in advance for domestic/domestic flights. These delays may vary for passengers requiring special assistance. Ulysses cannot be held responsible and will not be able to bear any costs if a passenger is refused registration for presentation beyond the cut-off time.
In particular, the Customer acknowledges and accepts that:
Ulysses has no control over the allocation of seats, even if these are pre-booked with the Air Carrier and has no certainty that specific seats will be available on the day of departure; Ulysses has no control over the information relating to the hours spent in the aircraft which is provided by the Air Carrier offering the air transport service, this information given by the Air Carrier being indicative and subject to modification. In the event of no-show (no-show), the Air Carrier and/or Ulysses reserves the right to cancel the other services as well as the return flight. Any trip interrupted, shortened or any service not consumed by the Customer will not be entitled to any refund (excluding airport taxes). All sections of airline tickets must be used, and in order, failing which the Air Carrier reserves the right to adjust the fare or cancel the return flight, without any refund (excluding airport taxes). Some Air Carriers do not reimburse taxes on partially used tickets.
Schedules, aircraft type, airline, any intermediate stops/stopovers and the route are provided for information only, subject to confirmation. The majority of Air Carriers reserves the right to change schedules and cancel confirmed reservations, to the extent permitted by European regulations. Ulysses, as an intermediary, is not responsible for these schedule changes or cancellations.
When booking a journey including a transfer or a transit, the Customer must provide for a sufficiently wide period taking into account any delays and/or any airport change. In accordance with international conventions, correspondence is not guaranteed, unless expressly stipulated on the Site. As a general rule, it is advisable not to make any commitments on the day or the day after the trip or the return trip.
In the event of a necessary airport change between two flights or during a stopover, the costs of shuttles (taxis, buses, parking, etc.) remain the responsibility of the Customer, Ulysses is not responsible for these expenses. For example in Paris, during a stopover, the Customer may have to land at Orly and have to go to Roissy Charles de Gaulle to take his new flight. The cost of shuttles (taxis, buses, parking, etc.) remains the responsibility of the passenger.
6.4. Pregnant Women
The Air Carriers sometimes refuse boarding to pregnant women, when they believe that due to the termination of pregnancy, a risk of premature delivery during transport is possible. The Customer must comply with all the conditions of the Air Carrier providing air transport services concerning the transport of pregnant women.
The Customer must comply with all the Air Carrier’s specific conditions concerning the carriage of babies (under 2 years) and children (under 14 years). Children under 2 years old do not have a seat on the plane unless the parents ask to pay a full seat specially for them. This rule is only valid if the children are under 2 years of age for the entire journey, on the date of departure and on the date of return. In fact, the Air Carriers consider that for children over the age of 2 at the date of return, it is necessary to reserve a return ticket at the child rate (less than 14 years). The costs of not complying with this rule will not be reimbursed. Unaccompanied children under the age of 14 will only be accepted on the flight in accordance with the Air Carrier’s conditions. As a precaution, it is advisable for the Customer to ensure that children (including babies) have identification papers in their name and the Customer and/or passenger must ensure that they have the identity documents of the baby or child on the day of boarding. For any booking of a flight for a minor, Ulysses invites the Customer to inquire, either with the customer service of Ulysses or with the Air Carrier, about the minimum age of the accompanying person. The policy differs from one Air Carrier to another and as a precaution it is imperative to check before booking, the responsibility of Ulysses cannot be sought from this leader.
6.6. Special tariffs
Many Air Carriers offer special rates for children under 2, children and seniors. These reductions depend on the Air Carrier and the flight concerned, the availability of seats and the age of the passengers. If the Customer has benefited from a discount, the corresponding special rates appear in the price summary table before the confirmation of the reservation. In addition, it should be noted that the child fare reduction is not automatically applied to the adult fare proposed by the Air Carriers. The percentage reduction for the child fare may vary depending on the adult fare applied by the Air Carrier for the flight in question. It is thus possible that the child rate is identical to the adult rate mentioned on the Site.
Articles covered by the international regulations dictated by the International Air Transport Association (hereinafter "IATA") on dangerous goods, including explosive, flammable and corrosive articles, are prohibited in baggage, oxidants, irritants, toxic or radioactive, compressed gases and objects not authorized by States.
For better prior information, Ulysses invites the Customer to visit the website of the Directorate-General for Civil Aviation (DGAC) to read the measures, and to download the document on restrictions on liquids contained in carry-on baggage.In case of refusal of boarding of the baggage by the Air Carrier, Ulysses will not be able to cover any costs whatsoever.
Carry-on or cabin baggage: each Air Carrier applies its own policy. As a general rule, the Air Carrier accepts only one carry-on baggage per passenger whose circumference does not exceed 115 cm and the weight 5 Kg. These indications may vary according to the type of aircraft. This baggage remains the responsibility of the Customer throughout the journey.
Checked baggage: each Air Carrier applies its own policy. As a general rule, the Air Carrier authorises a deduction of 15 Kg of baggage per passenger on charters (or charters) and low-cost flights (low-cost), and a deduction of 20 Kg of baggage per passenger on scheduled flights (economy class). In case of excess, if authorized, the Customer shall pay a surcharge to the Air Carrier, directly at the airport. When booking, Ulysses informs the Customer of the airline’s policy regarding excess baggage. It is the Customer’s responsibility to transmit correct information to Ulysses.
In the event of loss, damage, theft of personal belongings and/or baggage upon arrival of the flight (outward and/or return), the Customer must establish a declaration of baggage irregularity before any final departure from the airport. Once the statement is made, the Customer is invited to send the declaration to the Air Carrier by attaching the original supporting documents (e.g.: photos showing the damage, value declaration made before the flight with the airport services, etc.) in a very short time:
In case of damage: 7 calendar days from the date of discovery of the facts (the date on which the statement is made); In case of loss: 21 calendar days from the initial date of delivery, corresponding to the date of return flight In case of late delivery: 21 calendar days from the actual date of delivery. After these time limits, the application will be rejected, in accordance with the provisions of the Montreal International Convention of 28 May 1999 governing the rights of passengers in air transport. Ulysses cannot be held responsible for any refusal to board or confiscation of objects. It is the passenger’s responsibility to inquire about contraband in the hold or cabin. The Customer must be aware of the Air Carrier’s conditions. If the flight includes more than one route, there may be different baggage allowances, even if the flights are operated by the same Air Carrier.
6.8. Direct Flight & Stopover
Direct flights may be continuous or include one or more stopovers (according to the Air Carriers, it is the same flight with the same flight number) with or without a change of aircraft, without Ulysse being informed. Some routes require a change of aircraft. Special fare flights may not take the most direct route. A robbery of direct is a flight where there is no change of aircraft. Stopovers can be dictated for technical (e.g., full of fuel) or commercial reasons. The details of the stops will be communicated during the booking and are clearly indicated on the Site and on the itinerary sent once the reservation is made.
6.9. Duration of flight
Flight times shall be communicated on the basis of a 24-hour day; they shall be approximate and shall be based on departure flights. They may vary depending on flight schedules, aircraft types, weather conditions, etc. and are an indication of actual flying time (excluding time spent on the ground during stopovers or when changing aircraft) and are therefore provided only for information purposes, subject to amendment and confirmation.
6.10. Air Transportation Regulations - Denied Boarding, Cancelled and Delayed
Changes to schedules or routes, stopovers, airport changes, delays, missed connections, flight cancellations are among the constraints specific to air transport. These situations are, in most cases, related to the one-time congestion of airspace, compliance with air navigation regulations, safety requirements and aircraft verification. In the event of non-compliance with the provisions of Regulation (EC) 261/2004 and of the Montreal International Convention of 28 May 1999 governing the rights of passengers in air transport, Ulysses cannot be held liable or defaulting for the aforementioned cases, as well as for all facts attributable to unforeseen cases, cases of force majeure usually recognized by the French jurisprudence (strikes, bad weather, wars, natural disasters, epidemics, attacks, technical incidents etc.), due to third parties or the Customer (presentation after the time of the meeting at the airport, refusal of check-in or boarding for non-compliance with police, health or customs formalities, not presentation at boarding etc.).
In any event, the Company’s guarantee is limited to the reimbursement of the Services actually paid by the Customer.
6.11. Overbooking – Overbooking
In the event of overbooking, a practice which compensates for the non-presentment of passengers and optimizes the filling rate, the Air Carrier is obliged to offer compensation to the passenger who would suffer such inconvenience. Ulysses cannot be held responsible for overbooking. Ulysses will not be able to cover any costs if for this reason the Customer is denied boarding.
6.12. Dupe - Double booking
When a person makes multiple bookings on the same flight (known as a “dupe”), or on multiple flights of the same airline for the same flight route, On the same day, certain Air Carriers reserve the right to cancel seats without notice and without any refund. This practice is beyond Ulysses' control and his responsibility cannot be assumed by this leader.
6.13. On-site benefits
In certain circumstances (companies, destinations, tariffs, etc.), the purchase of terrestrial services is mandatory. Ulysses will not be able to cover any costs, nor to reimburse, if a passenger is refused boarding for non-compliance with this provision.
6.14. Transport of animals
Each Air Carrier shall apply its own animal transport policy. Under certain conditions (safety rules, prior agreement of the airline, etc.) and according to the Air Carrier’s policy, categories of pets may be allowed in the hold or cabin according to the size of the animal. Prior to any reservation, the Customer must inquire directly with the company on which the latter has planned to travel. The transport of animals can be paid, generally, the payment will be made at the Air Carrier counter on the day of check-in. In order to know the cost of this service, the Customer must contact the Air Carrier directly. The Customer must indicate in the heading "Special comments or requests" during the online order the type, breed, weight of the animal concerned and the dimensions of the intended baggage allowing transport. It is the Customer’s responsibility to complete this section.
6.15. Carrier Identity & Blacklist
In accordance with articles R. 211-15 and following of the French Tourism Code, the Customer is informed of the identity of the carrier or carriers, contract or de facto, likely to carry out the purchased flight. Ulysses will inform the Customer of the identity of the actual airline that will provide the flight(s). In the event of a change of Air Carrier, the Customer will be informed by the contracted carrier or by Ulysses, by any appropriate means, as soon as it becomes aware of it and at the latest at the time of check-in or boarding for connecting flights. Under Article 9 of the European Regulation 2111/2005 of 14 December 2005, the list of airlines prohibited from operating in the European Community can be found at the following link: http://ec.europa.eu/transport/airban/list_en.htm.
6.16. Loss or theft of ticket
In case of deletion of the electronic mail containing the electronic ticket, the Customer must make a request to Ulysses to return the plane ticket by electronic mail. In case of loss or theft of the paper plane ticket during the journey, the Customer must make a specific declaration to the police and the Air Carrier. The Customer must ensure his return at his own expense by purchasing another ticket from the issuing airline. All consequences arising from the loss or theft of a ticket shall remain the responsibility of the Customer. However, a refund, remaining at the discretion of the Air Carrier, may be requested, accompanied by all the originals (repurchased ticket stock, boarding pass etc.). According to the professional practice of airlines, the response time is one year.
6.17. Confirmation of return flight
Regardless of the type of flight, it is often mandatory to confirm the return flight with the Air Carrier at the earliest 72 hours before the scheduled date. It is the Customer’s responsibility to confirm his return flight in accordance with the requirements of the Air Carrier providing the air transport service.
6.18. On-site Return Modification
For any modification of the return flight, the Customer must contact Ulysses and the Air Carrier live. This change may result in the payment of additional costs, or even a price adjustment remaining at the Customer’s expense. Certain tickets (excluding electronic tickets) are subject to availability in the fare class shown on the ticket. On the other hand, some banknotes are not modifiable, which leads to the purchase of new banknotes. The Customer is required to inform Ulysses in writing of any changes made directly to the Air Carrier. Ulysses cannot be held responsible for the consequences of this lack of information.
6.19. Pre and post routing
If the Customer organizes the pre and/or post routing himself, Ulysses sees his responsibility completely removed. Ulysse recommends reserving tickets that can be changed, or even refunded, to avoid any financial loss.
6.20. Specific Features of Certain Air Carriers
It is commonly accepted that some airlines offer reduced transport services. On-board services are reduced to a minimum and are generally offered as an option and subject to additional charges remaining with the passenger. The price of the flight does not include a meal or snack. These companies often use secondary terminals and/or airports. Some airlines do not allow the carriage of minor passengers under the age of 14 travelling alone.
6.21. Miscellaneous provisions
The Air Carrier reserves the right, in the event of facts beyond its control, technical constraints or safety measures, to route passengers by any mode of transport of its choice with due diligence, without any compensation being claimed by them.
7. Specific conditions for “low-cost” airlines
7.1. Mandate and Adherence to Terms of Sale
The Customer acknowledges giving Ulysses a mandate to act on his behalf and on his behalf in order to proceed with the flight booking with the so-called "low-cost" airline. The transport contract is directly concluded between the Customer and the so-called "low-cost" company. The present conditions of sale apply for the intermediation of Ulysses and the conditions of sale of the so-called "low-cost" company apply for the performance of the transport contract.
7.2. How to book
The Customer ensures the accuracy of the information transmitted during the booking process. Once the reservation is completed and confirmed, the Customer receives the electronic ticket required to complete the booked trip, the flight plan and the confirmation of schedules. Because of their pricing policy, so-called “low-cost” companies charge additional fees for the use of a bank card, baggage check-in, etc. These fees will be included in the price of the ticket posted on the Site and will not be refundable. Payment may be made in a currency other than the euro. Thus, the amount appearing on the Customer’s bank statement will be different than the amount invoiced (due to the currency expressed and the exchange rate). This potential differential will not be refundable. In addition, the Client may be invoiced by its bank in respect of transaction fees for a debit in a currency other than the euro. These costs will remain the responsibility of the Customer.
7.3. Security in Payment Transactions
Just as Ulysse recommends, some Low-Cost airlines are implementing a secure and authenticated 3D Secure payment. For this purpose, the Customer will have to enter the relevant codes on two separate interfaces in order to validate the transactions, one concerning Ulysses' debits and the one concerning the "low-cost" airline.
7.4. Cancellation - Amendment - Specific Request - No Submission
The cancellation and modification conditions are those of the “low-cost” airline. For any change or cancellation, the Customer must contact the "low-cost" airline directly by mentioning the file number communicated on the confirmation email. Ulysses cannot make any changes or refunds. In the event of cancellation or change of schedule due to the "low-cost" company, the latter will be solely responsible and the cancellation fee generally amounts to 100% of the amount of the file. For any special request (age limit for unaccompanied children, dimensions and weight of baggage, pet transport, etc.), the Customer must contact the company directly or refer to its conditions of sale. The Customer is required to inform Ulysses in writing of any changes made directly to the "low-cost" airline. Ulysses cannot be held responsible for the consequences of this lack of information.
7.5. Personal data
In accordance with the regulations on personal data, the Customer expressly and intelligently consents to the transfer of its data collected from the "low-cost" airline in order to complete the transaction. This transfer authorization takes place before any final validation of the reservation
8. Personal data and cookies
Pursuant to Law 78-17 of 6 January 1978 as amended by Law No. 2018-493 of 20 June 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the drawing up of invoices, in particular.
Ulysse lists all the collections and forwards them to the National Commission Informatique et Libertés (CNIL).
The collection of personal data, their use in connection with the processing of your purchase and the creation of customer files and their dissemination to third parties responsible for the execution and payment of orders, is subject to the consent of the data subject.
You are informed and you agree that your use of the Site and the processing of your purchases are subject to computerized nominative processing.
Ulysses collects personal data in connection with the consultation of ulysse.travel and the purchase of a ticket, in compliance with the law of 6 January 1978 relating to data processing, files and freedoms. The processing of this data allows Ulysses to process and execute contracts made on ulysse.travel. They also allow to better know the Users in order to ensure a better commercial relationship with them.
You have, in accordance with the national and European regulations in force, a right of permanent access, opposition, modification, rectification, portability, limitation and deletion on the data and information concerning you, that you can exercise under the conditions prescribed by law, by mail addressed to the following address «Ulysse - Personal Data - Customer Service - 3, chemin du Moulin, 77610 Marles-en-Brie».
In accordance with Article 69 of the Law of 6 January 1978, Ulysses may transfer your personal data to a State which does not comply with the conditions laid down in Article 68 if you have expressly consented to their transfer or if such transfer is necessary for the performance of the contract.
In accordance with the provisions of the Law of 6 January 1978, your personal data may be retained beyond the period strictly necessary for the management of the commercial relationship. In particular, they may be retained from the date of purchase for a period of three years.
9. Intellectual property
Ulysse is the owner of all intellectual property rights relating to the Site for which he holds the associated usage rights.
Access to the Site does not give the User any rights to the intellectual property rights relating to the Site, which remain the property of Ulysses.
The elements reproduced on the Site (including trademarks, logos, texts, photographs, images, audio and video files, software used by the Site) which are the exclusive property of Ulysses, are protected by intellectual property law. The names and logos of other products, services and companies mentioned on the Site may be trademarks of their respective owners.
It is strictly prohibited and liable to constitute the offence of counterfeiting to modify, reproduce, represent, duplicate, copy, transmit, publish, adapt, in whole or in part, on any medium whatsoever, distribute, sell, exploit for commercial or non-commercial purposes any elements accessible on the Site, including texts, photographs, images, icons, maps, sounds, videos, software, database, subject to the possibility of making copies of your searches and purchases for personal purposes.
Any reproduction and dissemination of the elements of the Site, without Ulysses' prior written permission, exposes the violators to legal proceedings.
10.1. Right of withdrawal
In accordance with the provisions of the Consumer Code and taking into account the nature of the Services provided, the right of withdrawal does not apply when purchasing tourist services as offered on the Ulysses Website as stated in article 5.5 of these General Conditions. Consequently, tickets booked on Ulysses do not benefit from the right of withdrawal and are exclusively subject to the cancellation and modification conditions provided for in these General Conditions and/or under the specific conditions of the Air Carrier concerned.
For any question or claim relating to the sale of tourist services, it is necessary to enter the customer service through the online chat. After referral to Ulysses' customer service, if the response does not appear satisfactory and/or if no response is received within 60 days, the Client has the possibility to resort to a procedure of mediation conventional by referring to the Ombudsman of Tourism and Travel whose coordinates and the modalities of referral are available on www.mtv.travel.
It is expressly agreed that, unless there is a manifest error on the part of the Air Carrier or Ulysses whose evidence the Customer would bring forward, the data recorded and stored in the information system of Ulysses and/or the Air Carrier are conclusive as to the reservations made by the Customer and constitute proof of all transactions concluded with the Customer. Data in computer or electronic form shall constitute valid evidence and as such shall be admissible under the same conditions and with the same probative force as any document which would be drawn up, received or kept in writing.
10.4. Partial invalidity - Integrity - Modification of these General Conditions
If any of the clauses herein are or become unlawful or unenforceable, it is expressly agreed that the other stipulations herein remain lawful and enforceable against the parties (Customer, User and Ulysses) irrespective of the unlawful or unenforceable clause or clauses.
If any of the provisions of these Terms and Conditions are declared null and void or not applicable with respect to any existing legislative or regulatory provision and/or a court decision having final effect, it shall be deemed to be unwritten and shall not invalidate the other provisions.
Conditions may be changed at any time without notice. These changes are reflected in the updating and dating of these conditions. It is understood that these changes will only apply to prior bookings. It is therefore imperative that the Customer consult the General Conditions at the time of his reservation, in particular to ensure the provisions in force.
These Terms and Conditions expressly exclude the legal regime of unpredictability provided for in Article 1195 of the Civil Code for all Services provided by Ulysses to the Customer. The Service Provider and the Customer therefore each waive the right to rely on the provisions of Article 1195 of the Civil Code and the rules on unforeseen circumstances provided for therein, committing themselves to assume their obligations even if their execution would prove excessively expensive and bear all the economic and financial consequences.
10.6. Enforced execution
By way of derogation from the provisions of Article 1221 of the Civil Code, it is expressly agreed that in the event of failure of either party to its obligations, the party who is the victim of the default will not be able to request the enforcement thereof.
10.7. Force majeure
The parties may not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
The party observing the event must immediately inform the other party of its impossibility to perform its service and justify it to the latter. The suspension of obligations may in no case be a cause of liability for non-performance of the obligation in question, nor induce the payment of damages or penalties of delay.
Performance of the obligation shall be suspended for the duration of force majeure if it is temporary and does not exceed 60 days. Consequently, as soon as the cause of the suspension of their reciprocal obligations has disappeared, the parties will make every effort to resume as soon as possible the normal performance of their contractual obligations. To this end, the prevented Party shall notify the other Party of the resumption of its obligation by registered letter with request for acknowledgement of receipt or any extrajudicial act. If the impediment is final or exceeds a period of 60 days, the present will be purely and simply resolved.
11. Applicable Law
These Terms and Conditions and the resulting transactions are governed by and subject to French law.
All disputes to which transactions concluded pursuant to these General Conditions may give rise, concerning their validity, interpretation, execution, their consequences and consequences and which could not have been resolved between the parties amicably, will be subject to jurisdiction of the Courts of the place of the registered office of Ulysses or the place of domicile of the Customer.
The Customer is informed that it may in any case resort to a conventional mediation, in particular with the Commission de la médiation de la consommation (article L. 612-1 of the Consumer Code) or with existing sectoral mediation bodies, or any alternative dispute resolution (such as conciliation) in the event of a dispute.
The customer, finding that a breach of the General Regulation on the Protection of Personal Data (GDPR) has been committed, has the possibility of mandating an association or an organization mentioned in IV of Article 43b of the French Data Protection and Freedom Act of 1978, in order to obtain redress against the controller or his subcontractor before a civil or administrative court or before the National Commission for Data Processing and Freedoms (CNIL).